Terms of Service

BDS Imports and Exports provides logistics-related support, including services such as:

• Monitoring
• Import clearance support
• Export clearance support
• Cross-border transportation support
• Border documentation support
• Freight coordination

The exact scope, price and requirements of a service will be confirmed through the relevant quotation, agreement or communication with the client.

Information provided on this website is intended to give visitors a general understanding of our business and services.

Although we aim to keep website information accurate and current, information on the website should not be treated as a guaranteed quotation, customs decision, regulatory approval or commitment to provide a particular service.

Submitting a website enquiry or requesting a quotation does not automatically create a binding service agreement.

A service becomes subject to confirmed arrangements once relevant details, pricing, availability and requirements have been agreed between BDS Imports and Exports and the client.

Clients are responsible for providing information and documents that are accurate, complete and lawful.

This may include:

• Shipment information
• Commercial invoices
• Import or export documentation
• Cargo descriptions
• Supporting certificates or permits
• Contact details
• Information required by customs, border or transport authorities

BDS Imports and Exports will not be responsible for consequences caused by inaccurate, incomplete, misleading or late information provided by a client or third party.

Import, export, customs and border processes may be subject to legislation, government procedures, inspections, permits and decisions made by independent authorities.

BDS Imports and Exports cannot guarantee that a shipment will be cleared, approved or processed within a particular period where the outcome depends on customs authorities, border authorities or other third parties.

Logistics and cross-border services may be affected by circumstances outside our reasonable control, including:

• Border congestion
• Customs inspections
• Road closures
• Government procedures
• Weather conditions
• Mechanical problems
• Carrier delays
• Documentation problems
• Security incidents
• Industrial action
• Changes in applicable laws or regulations
• Other unforeseen events

We will make reasonable efforts to provide updates and support where such circumstances affect a service.

Some services may involve independent transporters, customs authorities, logistics partners or other third-party providers.

Where appropriate, BDS Imports and Exports may coordinate with these parties in order to provide the requested service.

Service fees, deposits, payment terms and additional charges will be communicated through the relevant quotation, invoice or agreement.

Clients are responsible for paying agreed amounts within the stated payment period.

Requests to cancel or change a service should be communicated to BDS Imports and Exports as soon as possible.

Any cancellation charges, third-party costs or amounts already incurred may remain payable.

Unless otherwise stated, the BDS Imports and Exports website, branding, written content, graphics and other original website materials are owned by or licensed to BDS Imports and Exports.

They may not be copied, reproduced, republished or commercially used without prior permission, except where permitted by law.

Visitors may not use our website to:

• Submit fraudulent or misleading information
• Attempt unauthorised access to our systems
• Introduce malware or harmful software
• Interfere with normal website operation
• Infringe the rights of BDS Imports and Exports or another person
• Use the website for unlawful activities

BDS Imports and Exports will take reasonable care in providing its services.

To the extent permitted by applicable law, we will not be responsible for indirect, incidental or consequential loss arising from circumstances outside our reasonable control, third-party actions, inaccurate information supplied to us or unavoidable operational delays.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under South African law.

Personal information submitted through the website or during a service relationship will be handled in accordance with our Privacy Policy and applicable South African privacy legislation.

BDS Imports and Exports may update these Terms from time to time.

The latest version will be published on our website and will display its effective date.

These Terms are governed by the laws of the Republic of South Africa.