Privacy Policy

Depending on how you interact with BDS Imports and Exports, we may collect information such as:

• Your name and surname
• Business or company name
• Email address
• Telephone number
• Information submitted through website enquiry or quotation forms
• Shipment, cargo or logistics-related information you provide to us
• Import, export or customs documentation supplied for a requested service
• Billing and transaction-related information where applicable
• Communications between you and BDS Imports and Exports
• Technical information such as browser type, device information and IP address when accessing our website

We aim to collect only information that is reasonably necessary for the purpose for which it is required.

We may use personal information to:

• Respond to enquiries and requests for quotations
• Communicate with clients and prospective clients
• Provide monitoring, clearance, transportation and logistics support
• Coordinate import and export-related services
• Prepare or assist with documentation required for border and customs processes
• Manage client relationships and service requests
• Process payments and maintain appropriate business records
• Improve our website and services
• Prevent fraud, misuse or security threats
• Meet legal, regulatory or contractual obligations

BDS Imports and Exports does not sell personal information.

Where necessary to provide requested services, information may be shared with appropriate third parties such as:

• Customs and border authorities
• Transport operators
• Logistics partners
• Clearing or forwarding service providers
• Professional advisers
• Technology and website service providers
• Financial institutions or payment providers
• Government or regulatory authorities where legally required

Because logistics services may involve cross-border operations, certain service-related information may need to be communicated to parties outside South Africa.

Where personal information is transferred outside South Africa, BDS Imports and Exports will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system or electronic communication method can be guaranteed to be completely secure.

Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or where retention is required by law.

Information that is no longer required may be securely deleted, destroyed or anonymised.

Subject to applicable law, you may request that BDS Imports and Exports:

• Confirm whether we hold personal information about you
• Provide access to certain personal information we hold
• Correct inaccurate or outdated information
• Delete information where appropriate
• Stop or restrict certain processing where legally applicable
• Address concerns regarding the way your information is processed

Our website may use essential technologies or cookies required for normal website functionality.

Basic technical information may also be processed when visitors access the website, including device, browser and connection information.

Our website may contain links to external websites or services.

BDS Imports and Exports is not responsible for the privacy practices, security or content of third-party websites.

We may update this Privacy Policy when our services, website practices or legal obligations change.

The latest version will be made available on our website together with an updated effective date.